Strictly Fresh.

Questions

FAQ

Delivery

Where do you deliver?

Harrow, Wembley, Southall and nearby postcodes across NW London. Check yours on the homepage - we are adding new areas as we grow, and you can join the waitlist if we are not there yet.

Do you deliver fruit and veg near me?

If you are in Harrow, Wembley, Southall or a nearby NW London postcode (HA0-HA9, NW9, NW10, UB1-UB3, UB5, UB6), yes - check your exact postcode on the homepage to confirm.

What is the order cutoff?

11pm. Order any time before 11pm and your box arrives the next day. Order after 11pm and it lands the day after that.

Do you deliver the same day?

No - every order is next-day. Order by our 11pm cutoff and it arrives the next day; order after 11pm and it lands the day after that.

Is delivery really free?

Always, on every order that meets the minimum - £20.00 for a one-off order, £18.00 for a subscription. No delivery fee tiers that creep up, no games.

What if I am not in, or my order gets damaged?

Tell us the delivery notes at checkout and we will follow them - most orders are left safely at the door. If anything arrives short or below standard, contact us and we will make it right.

World produce

Can I get Indian vegetables delivered in London?

Yes - our Bazaar Box and the world produce section of the shop carry methi, tindora, karela, curry leaves, fresh turmeric, plantain and scotch bonnet, from the same market stalls London's world kitchens buy from.

Minimums & pricing

What is the cheapest veg box delivery in North West London?

Our smallest box, the Solo Box, is £18 per box (weekly or fortnightly) with free delivery already included - there is no separate delivery charge to add on top. See the full lineup on the Boxes page.

Is there a minimum order?

A one-off order needs £20.00 of produce; a subscription (weekly or fortnightly) needs £18.00. Your basket shows a progress bar so you always know how close you are.

Why does the box contents change week to week?

Because the market does. We pick what is at its peak that morning rather than forcing the same fixed list all year - it is a feature, not a shortcut. You will always see this week's actual contents on the box page before you buy.

Subscriptions

Can I skip a week, pause, or cancel?

Yes, any time, from your account - skip a single delivery, pause for as long as you like, or cancel outright. The only rule is you need to do it before 11pm the day before your next delivery, the same cutoff that applies to a new order.

Can I choose weekly or fortnightly?

Both are available on every box and on Build a Box - pick your cadence at checkout and change it whenever you like from your account.

Can I customise a box?

Build a Box lets you choose everything yourself. Our fixed boxes are curated by us to make the most of what is best that week - if you would rather pick every item, Build a Box is the one for you.

Refunds & quality

What if something arrives in poor condition?

Contact us with a photo and we will refund or credit that item - no argument. Fresh produce is perishable and we would rather make it right than have you settle for less.

Allergen information?

Our mixed boxes are packed in a facility that also handles nuts. If you have a nut allergy, please take this into account before ordering.

What £20 gets you

A REAL BASKET, ITEMISED.

Bananas (per kg)£1.35
Vine Tomatoes (per kg)£1.95
Cucumber (whole)£0.85
Carrots (1kg)£1.10
Brown Onions (2kg bag)£1.55
Coriander (big bunch)£0.85
Brown Eggs (6) (6 pack)£1.55
Baby Spinach (200g bag)£1.45
Lemons (each)£0.30
Courgettes (500g)£1.15
Garlic (bulb)£0.25
Root Ginger (250g)£0.60
Mint (big bunch)£0.80
Parsley (big bunch)£0.95
Spring Onions (bunch)£0.60
Broccoli (head)£1.10
Leeks (500g)£1.05
Celery (head)£1.55
Red Radishes (bunch)£0.95
TOTAL£19.95

Free delivery, at your door tomorrow.

Still have a question? Email hello@strictlyfresh.co.uk.